CollectNow

Privacy Policy

Last updated: 18 November 2025

This Privacy Policy explains how CollectNow ("we", "us", or "our") collects, uses, and protects your information when you use our website and services (collectively, the "Service").

1. Information We Collect

We may collect the following types of information:

  • Account information such as your name, email address, and password.
  • Profile information such as PayNow details (e.g. mobile number, NRIC/FIN, UEN) and display name.
  • Payment request data such as bill titles, amounts, due dates, and notes you include for payers.
  • Usage information such as pages visited, features used, and timestamps.
  • Technical information such as IP address, browser type, and device information.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Generate PayNow QR codes and payment requests as instructed by you.
  • Manage your account, authentication, and security.
  • Respond to your queries and provide support.
  • Improve and optimise the Service, including monitoring usage and performance.
  • Send you important notifications about changes to the Service or this policy.

3. Payment Information

CollectNow helps you generate PayNow QR codes based on information you provide. We do not process card payments and we do not have access to funds transferred between you and your payers. Payments are completed through your bank or payment provider in accordance with their terms.

4. Legal Bases for Processing

We process your personal data only where permitted by applicable data protection laws, including when:

  • Processing is necessary to provide the Service you requested.
  • You have given us consent for specific purposes.
  • We have a legitimate interest that is not overridden by your rights (e.g. securing our Service, preventing abuse).
  • We are required to comply with legal obligations.

5. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who help us host, maintain, or analyse the Service, under appropriate confidentiality terms.
  • Professional advisors (e.g. lawyers, accountants) where reasonably necessary.
  • Regulators or law enforcement when required by law or to protect our rights, users, or the public.
  • Other parties with your consent or at your direction.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and fulfil the purposes described in this policy. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We use commercially reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, subject to legal obligations.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details in the Contact Us section below.

9. International Transfers

If your information is transferred across borders, we will take appropriate steps to ensure that your data is protected in accordance with applicable laws, such as using contractual safeguards where required.

10. Children's Privacy

Our Service is not directed to children under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice as required by law. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

CollectNow
Email: [email protected]